Below is a list of the most frequently asked questions. Please check these before contacting support.

How to Set up your own RSS text based feeds to the MemoryFrame

How to change the DPF back to English with out the remote?

How to get pictures to play on order on the 1040 DPF?

Using MemoryFrame with the Yahoo “Picture Frame” widget:

Error message, when trying to connecting to Flicker:

MemoryFrame: The wireless router did not assign a valid network IP address to the frame

MemoryFrame: Wireless Network Not Found

NT-700 pictures freeze on the frame when being played

Resetting your MV-1040 frame back to English

How to copy/delete pictures using your PC

How to copy pictures from a memory card to the Picture Frame using the Remote:

How to delete pictures from the Picture Frame using the Remote

How to load pictures from a PC to the Frame

Memory Cards will not play out of camera

How to format your memory card

Why won't my iTunes music files play on my frame?

I copied a song from my CD to my DSI frame, and the music will not play.

The Frame will not play a slide show. Only the DSI Splash Screen is displayed.

Are there any firmware upgrades available for my frame?

Free phone support is available from 9am-5pm PST Monday-Friday for new installations and products that fall within the standard warranty period.

Warranty Policy

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