Below is a list of the most frequently asked questions. Please check these before contacting support.

MemoryFrame: The wireless router did not assign a valid network IP address to the frame

MemoryFrame: Wireless Network Not Found

NT-700 pictures freeze on the frame when being played

Resetting your MV-1040 frame back to English

How to copy/delete pictures using your PC

How to copy pictures from a memory card to the Picture Frame using the Remote:

How to delete pictures from the Picture Frame using the Remote

How to load pictures from a PC to the Frame

Memory Cards will not play out of camera

How to format your memory card

Why won't my iTunes music files play on my frame?

I copied a song from my CD to my DSI frame, and the music will not play.

The Frame will not play a slide show. Only the DSI Splash Screen is displayed.

Are there any firmware upgrades available for my frame?

Can't find the FAQ here? Free phone support is available from 9am-5pm PST Monday-Friday for new installations and products that fall within the standard warranty period.

Warranty Policy

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