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The Warranty period for Digital Spectrum
products varies by product category. Locate
the warranty period for your product category
below:
MemoryFrame Products - Digital
Spectrum, inc. offers a 12 month limited warranty
on its Digital Picture Frame products from the
date of invoice to the end user(Customer).
Digital Spectrum, inc. offers a 90 day limited
warranty on MemoryFrame, MemoryVue and NuVue
Digital Picture Frame LCD screens from the date
of invoice to the end user (Customer) unless
otherwise specified on the warranty card that
was supplied with your product. Warranty conditions
and terms are likely to change without notice.
Please check the warranty card that came with
your product for up to date information.
Warranty, Terms and Conditions
Digital Spectrum, inc. warrants this product
to be free from manufacturing defects for the
warranty period from the date of invoice from
a Digital Spectrum Authorized Reseller to the
end user (Customer). In the event that this
product should fail during this period, Digital
Spectrum, inc. reserves the right to either
replace or repair the product at its own discretion.
If the product becomes defective during the
Warranty period, Digital Spectrum will repair
or replace any defective component part at no
charge to the original owner, subject to the
limitations and requirements listed. Units purchased
second hand on trading web sites (like eBay)
are NOT covered by this warranty and Digital
Spectrum will NOT service these products.
THE FOLLOWING IS REQUIRED BY DIGITAL
SPECTRUM, INC. when requesting warranty service:
Check your resellers return policy first. All
purchased products must be returned to original
reseller within their return policy time period.
If the product is out of reseller’s return
period, all returns to Digital Spectrum, inc.
for warranty repair within the warranty period
must be authorized by Digital Spectrum with
a Return Material Authorization Number (RMA).
To obtain an RMA number, contact tech-support
at 888-999-0732 or send an email to: support@dsicentral.com.
Customers acceptance of Digital Spectrums RMA
number reflects acceptance to the terms and
conditions of Digital Spectrum's Warranty and
Return Policy, as set by Digital Spectrum. All
requests for RMA numbers must include product
serial numbers and proof of purchase. Customer
agrees to assume shipping charges on return
shipments to Digital Spectrum and Digital Spectrum
agrees to assume shipping charges back to customer
The product must be packed in the original shipping
carton or in suitable packing offering a similar
degree of protection. To avoid scratches or
other damage to the product during shipping,
separate items such as the cables, power cords,
etc. Each should be individually wrapped and
placed in the same package.
Limitations:
The limited warranty provided by Digital Spectrum,
inc. does not cover:
The cost of returning the product to Digital
Spectrum (i.e. this is the users responsibility)
Any product with serial numbers or identification
altered or removed
Exterior cosmetic damage
Damage, defect or failure caused by or resulting
from: improper installation or operation of
the unit from incorrect voltages or power supply;
improper service by a non-authorized service
facility; abuse, neglect, accidents, misuse,
fire, flood, or acts of God; unauthorized modification
by end user; installation removal or on site
service.
Damages resulting from loss of use, loss of
data, loss of time or inconvenience, cost of
temporary replacement unit or spares, property
damage caused by this unit or its failure to
work, or any other incidental or consequential
damages
Damages caused by installation/operating software
which may or may not be supplied with the product
is not covered by this Limited Warranty. Separate
End-User License Agreement provisions and restrictions
apply.
Customers acceptance of Digital Spectrums
RMA number reflects acceptance to the terms
and conditions of Digital Spectrum's Warranty
and Return Policy, as set by Digital Spectrum.
All requests for RMA numbers must include product
serial numbers and proof of purchase. Customer
agrees to assume shipping charges on return
shipments to Digital Spectrum and Digital Spectrum
agrees to assume shipping charges back to customer.
All returns are for repair or replacement at
Digital Spectrum's discretion. There are no
returns for credit or refunds. This warranty
excludes defects or damage due to misuse, abuse,
or neglect.
The foregoing warranty is in lieu of all other
warranties, express or implied, including but
not limited to implied warranties of merchantability
and fitness for a particular purpose. In no
event shall Digital Spectrum, inc. be liable
for special, indirect, incidental or consequential
damages whether in contract, tort, or negligence.
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